Privacy Policy

Harlo Unkle ("we", "us", "our") operates https://harlounkle.com — a lead-routing platform connecting Singapore residents with home service providers. This Privacy Policy is governed by the Personal Data Protection Act 2012 (PDPA) of Singapore.

1. Personal Data We Collect

We may collect the following when you use the Website or make a service enquiry (by phone call, WhatsApp message, SMS, or through any enquiry form):

• Identifiers: name, phone number, email address, residential address.
• Service details: type of service requested (e.g. plumbing, aircon servicing, electrical), description of the issue, and preferred timing.
• Technical data: where analytics services (e.g. Google Analytics or similar) are enabled — browser type, device type, operating system, pages viewed, and session analytics.

2. Purposes

We collect and use personal data for:

• Referral & routing: to connect your enquiry with third-party, independent service providers operating in your area.
• Communication: to respond to your enquiry and coordinate service arrangements.
• Website analytics: to understand usage patterns and improve the Website.
• Legal compliance: to meet obligations under applicable Singapore law.

3. Disclosure

We may share your personal data with:

• Independent service providers (plumbers, electricians, handymen, aircon technicians, etc.) to whom we route your enquiry. We act solely as a referral intermediary — we do not employ, control, or supervise these providers.
• Website hosting and analytics providers (e.g. Cloudflare Pages, Google Analytics) for infrastructure and performance monitoring.
• Authorities where disclosure is required or permitted by Singapore law (including any regulatory or law enforcement body).

We do not sell your personal data.

4. Third-Party Providers

The service providers we refer you to are independent third parties. We are not responsible for their handling of any personal data you provide to them directly. Once a service provider receives your information and communicates with you directly, their own privacy practices apply.

5. Data Security & Retention

We implement reasonable security arrangements to prevent unauthorised access to personal data. Personal data is retained only as long as necessary for the purposes set out above or as required by law. Data that is no longer needed is destroyed or anonymised.

6. Your Rights (PDPA)

Subject to PDPA exceptions, you may:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Withdraw consent for the collection, use, or disclosure of your personal data. Withdrawal may affect our ability to process your enquiry or connect you with a provider.
• Lodge a complaint with our Data Protection Officer (contact details below) or with the Personal Data Protection Commission Singapore (PDPC).

7. Cookies & Tracking

The Website may use cookies or similar tracking technologies for analytics and functional purposes. You may disable cookies in your browser settings; however, this may impact certain features.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date. Continued use of the Website after updates constitutes your acceptance of the revised Policy.

9. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of Singapore. Any disputes relating to the handling of personal data shall be referred to the exclusive jurisdiction of the courts of Singapore and the PDPC.

10. Contact — Data Protection Officer

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